Case study · Hospitality

Rajawali D'Cabin Chalet

A riverside chalet in Chendering, Kuala Terengganu with eight private cabins — moved from WhatsApp-only enquiries to a complete direct booking website.

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Property: Rajawali D'Cabin Chalet
Location: Chendering, Kuala Terengganu, Terengganu
Business type: Chalet / private cabin accommodation
Inventory: 8 private cabins — Queen, Twin, Triple, Family
Industry: Hospitality
Scope: Full website, SEO pages, booking enquiry flow

Before the website

Every enquiry ran through WhatsApp, one message at a time.
No professional online presence for first-time guests to check.
Guests could not tell the cabin types apart or understand packages.
Facilities, photos and pricing were scattered across chats and social posts.
Lower trust from travellers who had never heard of the property.
OTA listings took commission on stays the owner could have won directly.

Who they need to reach

Families on school-holiday trips
Couples on a quiet getaway
Small groups and fishing weekends
Weekend travellers from KL and the east coast
Corporate retreats and small team stays

What was delivered

Responsive website, designed mobile-first
Accommodation showcase for all four cabin types
Photo gallery of cabins, grounds and surroundings
Location and nearby attractions section
Date and guest booking enquiry flow
SEO-friendly pages targeting Kuala Terengganu searches
WhatsApp booking button with pre-filled message
Payment and deposit information page
FAQ section covering check-in, deposit and house rules
"Official website" notice to protect against OTA confusion

Screens from the live site

Homepage hero of the Rajawali D'Cabin Chalet website — Homepage — positioning, availability search and WhatsApp booking in one view.

Cabin listing section showing the four cabin types — Cabin pages — Queen, Twin, Family and Triple, each with beds, facilities and a booking CTA.

Facilities and nearby attractions section — Facilities and nearby attractions — answers the questions guests used to ask on WhatsApp.

Location and directions section of the website — Location — map, directions and travel times from Kuala Terengganu.

Mobile view of the Rajawali D'Cabin Chalet homepage — Most guests arrive from a phone — the whole site is designed mobile-first.

Feature breakdown

Feature	Purpose
Homepage	First impression and conversion
Cabin pages	Explain each room clearly
Gallery	Build trust with real photos
Location	Help guests find the property
Booking CTA	Convert visitors into enquiries
FAQ	Reduce repetitive questions
Contact	Make enquiry effortless

The outcome

01
One official link to share on Facebook, Instagram and Google — instead of a photo album.
02
Guests arrive at WhatsApp already knowing the cabin, dates and price.
03
A direct channel the owner controls, with no commission per booking.

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